Medicare Medicaid
​Assistance Program

Medicare Medicaid Assistance Program (MMAP) is a free health-benefit counseling service for Medicare/Medicaid beneficiaries and their caregivers. This office is run by a part-time MMAP Coordinator, and the rest of the staff are dedicated volunteers. MMAP counselors are specialists trained in Medicare and Medicaid law and regulations, health insurance counseling, and relevant insurance products. MMAP counselors are not connected with any insurance company, nor are they licensed to sell insurance. Their purpose is to serve you objectively and confidentially.

​MMAP counselors can help with a variety of things, including:
  • Identify resources for prescription drug assistance 
  • Explain Medicare Health Plan Options
  • Understand doctor bills, hospital bills, and Medicare Summary Notices
  • Understand Medicare/Medicaid eligibility, enrollment, coverage, claims, and appeals
  • Enroll in Medicare Savings Programs
  • Review Medicare supplemental (“Medigap”) insurance needs, compare policies, and pursue claims and refunds
  • Identify and report Medicare/Medicaid fraud and abuse 

​MMAP counselors will not advise you on what choices to make or what plans to purchase. They will, however, help you find your options so you can make informed decisions for your health benefit needs. To help us serve you better, we ask that you call ahead and schedule an appointment.

Eligibility: Branch County resident

Funding: This service is funded by state and federal grant funds.

For more information on this service or to schedule an appointment, call the Burnside Center at (517) 279-6565 extension 29.